At sexylia, we are committed to delivering your order accurately, securely, and in a timely manner. This policy outlines the key information about our shipping processes, options, and associated handling.

1. Processing Time

• All orders are processed and prepared for shipment within 1-3 business days (Monday through Friday, excluding public holidays) after payment is confirmed.

• Orders placed after 12:00 PM (HKT) or on weekends/holidays will be processed on the next business day.

• You will receive a confirmation email with your order details once it is placed, and a separate shipping notification with tracking information once your order leaves our warehouse.

2. Shipping Methods & Carriers
We partner with reliable international carriers to ensure your package arrives safely. Available shipping methods will be displayed at checkout based on your delivery address. Options typically include:

• Standard Shipping: Economical delivery with tracking. Transit times vary by destination.

• Expedited Shipping: Faster delivery service for priority orders.

• Express Shipping: Premium, fastest available international shipping with full tracking and signature confirmation.

Note: The exact carrier (such as DHL, FedEx, or national postal services) and available options will be automatically selected based on your location for optimal service.

3. Shipping Destinations
We currently ship to a wide range of countries. During checkout, you can enter your address to verify service availability and calculate accurate shipping costs and times. Please ensure your shipping address is complete and accurate to avoid delays.

4. Shipping Costs
Shipping costs are calculated automatically at checkout based on the total weight of your order, the selected shipping method, and the destination country. All charges are displayed clearly before you complete your purchase.

• Free Shipping: We occasionally offer free standard shipping promotions on qualifying orders. Applicable terms will be clearly stated on our website.

5. Delivery Times & Tracking

• Delivery times are estimates and begin once the order has been handed to the carrier, not from the date of purchase. Customs clearance in the destination country is beyond our control and may add to the estimated transit time.

• Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package's journey on the carrier’s website.

• We are not liable for delays caused by the carrier, weather, customs inspections, or other unforeseen circumstances. However, we will assist you in investigating any significant delays.

6. Customs, Duties & Taxes

• For international orders, you, as the recipient, are responsible for any applicable customs duties, import taxes, or brokerage fees levied by your country. These charges are not included in our product prices or shipping fees.

• sexylia is not responsible for determining, collecting, or paying these fees. Please check with your local customs office for more information prior to ordering.

7. Shipping Address Accuracy & Changes

• It is the customer’s responsibility to provide a complete and correct shipping address at the time of ordering. We are not responsible for packages lost or delayed due to an incorrect or incomplete address provided by the customer.

• If you need to change your shipping address after placing an order, please contact us immediately at sexylia@outlook.com. We will attempt to update the information if the order has not yet been processed for shipment. We cannot modify the address once the order has been handed to the carrier.

8. Undeliverable Packages & Returns to Sender

• If a package is returned to us due to an incorrect address, refusal by the recipient, or failure to pay customs charges, we will contact you to arrange reshipment. Additional shipping fees will apply.

• If reshipment is not requested, a refund for the product cost (minus original and return shipping fees, as well as a restocking fee if applicable) will be issued once the package is received back at our warehouse.

9. Lost or Damaged in Transit

• If your tracking information indicates that your package is lost by the carrier, please contact us. We will initiate a trace and investigation with the carrier.

• If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged package and its contents. We will work with the carrier to resolve the issue and arrange for a replacement or refund as appropriate.

10. Contact Us
For any questions regarding shipping, your order status, or to request address changes, please reach out to our support team.

Email: sexylia@outlook.com
Phone: +852 2314 5678
Hours: Monday – Friday, 9:00 AM – 6:00 PM (HKT)

We appreciate your business and strive to make your shipping experience with sexylia as smooth and reliable as possible.